Refund policy

At Arvello Mart, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our Return and Refund Policy explains how to request a return or refund.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must meet the following conditions:

The item must be in its original packaging.
The item must be in new, unused condition.
The item must be returned with all original accessories, parts, and included materials, where applicable.
You must contact us by email before sending the item back to receive return instructions.

Important: Once your return has been approved, you must send the item back within 14 days of receiving the return instructions or approval. Please ensure that the item is securely packaged to prevent damage during transit.

Items that do not meet these conditions may not be eligible for a return, except where applicable consumer protection laws provide otherwise.

2. How to Request a Return

To initiate a return, please follow these steps:

Email us at info@arvellomart.shop with your order number and the reason for your return.
Wait for our customer support team to review your request and provide return instructions.
Once your return is approved, package the item securely in its original packaging and ensure it is in new condition.
Send the item back within 14 days of receiving the return instructions or approval, as applicable.
Keep your proof of postage or tracking information until your return has been resolved.

Please do not send any items back without contacting us first.

3. Refund Policy

We aim to process eligible refunds within 10 business days after receiving and inspecting the returned item and approving the refund.

Once your refund has been approved, it will be issued to your original payment method, unless otherwise agreed or required by law.

Please note that the time it takes for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

If you have not received your refund after the applicable processing period, please contact us at info@arvellomart.shop.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at info@arvellomart.shop.

Include your order number, a description of the issue, and photographs of the item where possible. Our team will review your request and advise you on the appropriate next steps.

Your statutory consumer rights remain unaffected.

5. Return Shipping Costs

For returns due to a change of mind, customers may be responsible for return shipping costs, where permitted by applicable law. Please contact us before returning an item so we can confirm the applicable arrangements.

If an item is faulty, damaged, or incorrectly supplied, we will handle the return in accordance with applicable consumer protection laws.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@arvellomart.shop.

We will do our best to accommodate cancellation requests before an order is processed or dispatched. If your order has already been dispatched, you may need to follow our return procedure, without prejudice to any applicable statutory cancellation rights.

7. Exceptions and Consumer Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws, including any rights relating to faulty, misdescribed, or unfit-for-purpose goods.

Certain items may be exempt from change-of-mind returns where an applicable legal exception applies. Any such exceptions will be handled in accordance with applicable law.